Our Policies

  • Payment Policy

    To guarantee your reservation, 100% of the total is required upon booking.

    You will receive an online payment link from reservation@link2saferpay.com to complete the payment.

    Our Reservations Department, with the same address, will send you a separate payment link for the Security Deposit.

    A USD 1,000 Security Deposit is required upon booking for Villa Fosca and Villa Virginia.

    For Villa Imperia, a USD 2000 Security Deposit is required upon booking.

    The Security Deposit will be refunded within the next 15 days after Check-out.

    To guarantee your reservation, a credit card is required. We take Visa, Mastercard & American Express.

    Guests who wish to pay with an American Express credit card will be charged an extra 5%.

  • Cancelation Policy

    Modifications and/or cancellations can be done 31 or more days prior to the arrival date, with 100% refund.

    No refund for cancellations done 30 or less days prior to the arrival date.

    No refund for early departures or no-shows.

  • Booking Process

    Following our booking policies, once you book with us:

    #1 Accommodation PaymentWithin a couple of minutes after booking, you will receive a temporary online payment link from the email address payment@jashitacollection.com, to complete the payment for your accommodation.

    #2 Security Deposit Payment Our Reservations Department, with the address reservation@link2saferpay.com, will send you a separate payment link for the Security Deposit.

House Rules

  • Upon your arrival, your personal concierge will welcome you to the villa. As part of the check-in process, we kindly request that you sign our welcoming check-in form. Additionally, a credit card will be required for exclusive use in case of incidental extra services managed by Jashita Luxury Villas.

  • Check-in time is at 3:00 pm. Your Concierge will assist you and provide you with two sets of keys.

  • The maximum occupancy is 10 people in Villa Virginia and 10 people in Villa Fosca, including children.

  • An extra fee may apply for late check-in (subject to availability). Check-out is at 11:00 a.m.

  • The parking space outside each villa is for two cars. If you have a third car, you can park it in the visitor’s area.

  • During your stay, we recommend that you properly use the house facilities and inventory. You will be responsible for the replacement cost of any lost, broken, or damaged house amenities. 

  • You, our registered guests, are the only ones who may use the villa and its facilities. External Guests may be invited only after notifying your Personal Concierge. 

  • Parties are prohibited, and a moderate noise level is a must during your stay.

  • If you’d like to smoke, please do it outdoors. Smoking is not permitted inside the house. A 250 USD cleaning fee will be billed to your account if smoking occurs inside the villa during your stay.

  • No pets are allowed.

  • When enjoying the villa’s rooftop, please be extremely careful and take all the necessary precautions.

  • Jashita Luxury Villas are exclusive for lodging.

  • The keys, beach bags, and towels will have a USD 50 charge penalty.

  • The guests are responsible for the external services they hire directly and any loss or damage caused by the former.

  • Your Personal Concierge is available from 8:30 a.m. to 6:00 p.m. to coordinate services at the villa and around beautiful Tulum. They are your personal assistants during your stay. 

  • The housekeeping service schedule is at the guest's earliest convenience. If you have any special requests, please notify your Concierge with 24 hours’ notice. 

  • Please note that we do not bill for concierge and housekeeping services but rather recommend you provide a gratuity of your liking, considering the total of services rendered during your stay.