Your Concierge will assist you and provide you with two sets of keys.

The parking space outside each villa is for two cars. If you have a third car, you can park it in the visitor’s area.

During your stay, we recommend that you properly use the house facilities and inventory. You will be responsible for the replacement cost of any lost, broken, or damaged house amenities. 

You, our registered guests, are the only ones who may use the villa and its facilities. External Guests may be invited only after notifying your Personal Concierge. 

Parties are prohibited, and a moderate noise level is a must during your stay.

If you’d like to smoke, please do it outdoors. Smoking is not permitted inside the house. A 250 USD cleaning fee will be billed to your account if smoking occurs inside the villa during your stay.

No pets are allowed.

When enjoying the villa’s rooftop, please be extremely careful and take all the necessary precautions.

Jashita Luxury Villas are exclusive for lodging.

In the event of loss, a USD 50 charge penalty will be applied for replacement of the keys, beach bags, and towels.

The guests are responsible for the external services they hire directly, and any loss or damage caused by the former.

Your Personal Concierge is available from 8:30 a.m. to 6:00 p.m. to coordinate services at the villa and around beautiful Tulum. They are your personal assistants during your stay. 

The housekeeping service schedule is at the guest's earliest convenience. If you have any special requests, please notify your Concierge with 24 hours’ notice. 

Please note that we do not bill for concierge and housekeeping services but rather recommend you provide a gratuity of your liking, considering the total of services rendered during your stay.