THE HOUSE RULES

A few simple guidelines to ensure a pleasant stay for everyone.

Yellow marigold flowers in a clear glass vase on a wooden surface against a plain light-colored wall.

    • Your Personal Concierge will welcome you upon arrival and provide two sets of villa keys.

    • In case of loss, a USD 50 replacement fee will apply for keys, beach bags, or towels.

    • Each villa has two parking spaces available outside.

    • If you arrive with an additional vehicle, it may be parked in the visitor parking area.

    • Your Personal Concierge is available from 8:30 a.m. to 6:00 p.m. to assist with services at the villa and to coordinate experiences around Tulum.

    • Housekeeping service can be scheduled at your convenience. Please notify your Concierge at least 24 hours in advance for any special requests.

    • Concierge and housekeeping services are complimentary, though gratuities are warmly appreciated based on the services provided during your stay.

    • The villa and its facilities are reserved exclusively for registered guests.

    • External visitors may be invited only with prior notice to your Concierge.

    • Parties and events are not permitted, and we kindly request guests maintain moderate noise levels at all times.

    • The villas are exclusively for lodging purposes.

    • We kindly ask guests to use all facilities and amenities responsibly.

    • Guests will be responsible for the replacement cost of any lost, broken, or damaged items during their stay.

    • Smoking is not permitted inside the villa.

    • Guests wishing to smoke may do so outdoors only.

    • A USD 250 cleaning fee will apply if smoking occurs inside the villa.

    • When enjoying the rooftop areas, please take all necessary precautions.

    • Pets are not allowed in the villas.

    • Guests who independently hire external service providers are responsible for those services and for any potential damage or loss caused by them.